The need to discuss People, Process, and Technology or P2T as we will refer to it never goes out of fashion. Information processing and Information management equals P2T. For the sake of our discussion today lets view the technology/tools as gas that provides energy to the engine or the people (employees and customers) and processes.
Over the years many things have changed however there are, and will always be(at least in our lifetime) a careful blend of People, Process, and Technology that make a business go. Sure some industries have lower skill requirements and are less automated than others and some other organizations have streamlined and transformed business process to a far greater degree. We propose that how successful a business is or will be is dependent on how good each of the P2T elements are as it compares to their competition.
Think for a minute: if you have refined processes, bad people, and great technology what will the end results look like? Or lets propose for a minute that you have great people, bad processes, and weak technology; what will the probability of success be? Certainly most people understand you need to have great people(customers and employees), reliable business process, and technology but don't understand where they stand as it relates to P2T effectiveness.
Information Management and information processing across the organization is the technological gas that powers your people and processes. AIIM(The Global Community of Information Professionals) has a very good depiction of how information(the gas) flows through the business processes of and organization riding and interacting with various technologies.
As a final thought to the criticality of gas for the engine called people and process; can you push down the gas pedal and go faster or is that an issue that needs to be solved?
As you can see the Gas ie.Data needs to be correct, timely, secure, compliant, and available throughout the business process lifecycle. If information gets corrupted or is unavailable the business process and people run out of gas or at least start running rough. The diagram is not new but it is timeless and still is appropriate when taking about many digitally disruptive technologies; such as IOT(internet of things) , Social Business Networks
And this illustration has been going around for quite some time. It was made before anyone talked about the Internet of Things, social business or the evolutions towards an algorithm economy. It was even made before we talked about the critical role of information incustomer experience management, digital transformation or new ways of working. And it doesn't even take into account the information flows across various business divisions and functions. Just imagine. Complexity all over the place. Or so it seems.