How Digital Transformation In Law Enforcement Benefits All Citizens

There has been no dearth of imaginative robo-policing in popular sci-fi books and in reel-life.

Connected technology, world-encompassing virtual networks, and cyber criminals have featured in our scripts and stories for years.

We've come a long way from crackling two-way radios to mobile devices powered by GPS, AI and IoT technologies, giving rise to 'supercops' of another kind!

Technology is powering a law enforcement system that is more proactive and preventative, bringing anywhere-access, lightning-fast data transfers, central and searchable criminal databases, and surveillance devices that put incredible information at the fingertips of police officers. Smart technology such as security cameras, GPS tracking devices, video and drone monitoring systems and easy access to central criminal databases are revolutionizing public safety.

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Digital transformation in law enforcement

Law enforcement is a sensitive subject as it necessitates a strong underlying current of high sense of morality, ethics and a commitment to the greater good of society. Automation in this area has often been viewed skeptically as policing most certainly requires a human element.

Data collection, storage, and analysis

The use of smart gadgets and interconnected devices with IoT sensors generates Big Data. Analyzing all this data requires advanced technology platforms and skilled data scientists and engineers or the support of an experienced and reputed digital transformation solutions partner. Data interoperability and integration between various IT systems are the key to leveraging the power of Big Data from so many sources.

Advances in data management technology help integrate data from security monitoring devices, cloud-based law enforcement databases and even citizen communication channels such as social media handles of law enforcement agencies. Police forces and other security agencies can leverage advanced technologies to ensure good governance and public safety, prevent crimes and accidents and protect citizens. Artificial intelligence (AI), machine learning (ML), real-time data analytics and Natural Language Processing (NLP) technology make vital information available in real-time to first responders, improving their response times and reaching aid to citizens rapidly.

DRS offers digital transformation solutions for law enforcement agencies. Our data management solutions can analyze vast amounts of data in real-time, provide a centrally managed document repository and regulate access control to prevent unauthorized users. We analyze data to understand what information is active and should be kept in primary storage and which data they can retain in compliance-proof archives. We also isolate data that is rarely used, move it to low-cost archives and check retention policies to see if it should be destroyed. In this way, we eliminate redundant or outdated information and reduce data storage costs by 60-80%.

We can manage and maintain data using leading public cloud solutions. Still, for law enforcement agencies that deal with highly confidential data, we also offer a hosted, private cloud storage solution that is scalable and easy to use. Learn more about our data storage and archival solution.

Digital investigations and the criminal justice system

Digital case files contain forensic evidence and legal documents created and edited collaboratively by multiple officers or agencies and shared in real-time with lawyers, courts or investigative agencies.

Courts are also increasingly engaging in virtual hearings and online or remote proceedings. To enable these, you need digitized documents, scanned copies of photos, digitized video clips and document management systems that keep all legal documentation secure and confidential.

Real-time collaboration and information sharing improve the speed of legal action and help expedite investigations. It is also a big advantage for law enforcement and policing. For example, analyzing past criminal records from a central database helps predict and prevent crimes.

Mercury, our document management system, supports seamless, collaborative file sharing and enables real-time access to content from any device, anywhere.

At the same time, Mercury has stringent access control features and security levels to prevent unauthorized personnel from accessing highly sensitive legal documents.

Automation and RPA for law enforcement

The ratio of law enforcement personnel to citizens has always been lop-sided. As world populations increase and parts of the world battle with aging workforces, there is an inevitable need to use automation to replace repetitive, mundane tasks. Machine-learning models and RPA bots are being used in law enforcement, and their use will only increase with time.

DRS has partnered with Hyperscience, a state-of-the-art automation platform that combines advanced machine-learning technology with proprietary human-in-the-loop technology. 

Advanced machine-learning models constantly learn from past data to execute automated processes, bringing human intervention into the process as required. 

The human element in Hyperscience complements the task-based automation of RPA. It augments human decision-making and is an especially critical advantage for law enforcement officers and first responders. For example, integrating real-time data from multiple public safety systems, such as 911, drone feedback, traffic sensors, etc., can yield critical insights and help officials take prompt action to prevent security incidents and keep citizens safe. 

Digital communication channels to engage with citizens

In today's digital era, citizens want the convenience and reach of digital-first communication channels. If citizens can register complaints online or provide first-hand evidence of unlawful activities using video, instant messaging and AI-powered chat bots, it empowers citizens and improves the reach and speed of law enforcement. Moreover, digital surveillance systems function like virtual patrol agents, enabling even a small police force to be 'virtually' present in larger areas and provide assistance faster and more effectively.

DRS provides a range of digitization services. Our consultants can work with law enforcement agencies to leverage self-service portals, e-forms and other digital tools to allow citizens to access public safety services electronically. We can digitally capture handwritten forms or typed letters using intelligent OCR and ICR technology to make offline requests available digitally.

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In the final analysis

Digital transformation in law enforcement enables the processing of large volumes of data and documents efficiently and speedily, providing insights and highlighting facts that help with legal action. 

DRS offers data storage optimization solutions for law enforcement agencies. 

Digitizing law enforcement will require optimizing existing paper-based processes and, in some cases, developing entirely new workflows that are speedy, streamlined and allow for remote and virtual investigations.

Our business process optimization and workflow automation consultants work with agencies to improve operational efficiency using technology solutions to aid law enforcement.

Our solutions are scalable and flexible to meet the growing demand of police departments and other security agencies. We also provide support for the use of federal funding for digital transformation. Our solutions ensure that first responders are equipped with the information they need to make fast and accurate decisions. 

In the final analysis, the outcome must be a safer, more secure community for citizens. Contact DRS to speak with our digital transformation consultants today!