How Digital Arbitration is the Future of Dispute Resolution

"Technology is universal. More people have access to the internet than justice. It's ubiquitous. It sits on people's devices. And it could give people access to legal resolution tools that go beyond any court or legal system. That's why technology is likely to fill the justice chasm." 

- Mark Beer, as quoted in

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Most dispute resolution cases in the U.S. never go through the court system and are resolved through either mediation or arbitration. Litigation—or the use of the court system to settle disputes—proves to be both expensive and long-winding, going through multiple court hearings and appeals. So, alternatives like mediation and arbitration are more pragmatic for resolving disputes. 

Mediation is less stressful than litigation, but it lacks formality as it is a voluntary process. The disputing parties are not bound by law to accept the settlement decided by the mediator.

In arbitration, on the other hand, the arbitrator makes a decision after reviewing the dispute between the parties and comes to a settlement which is binding on both parties.

Arbitration requires physical presence and also produces enormous amounts of information and documents. Lawyers and judges often spend hours or weeks sorting through the documentary evidence before a hearing. 

Because of this, legal tech and international arbitration experts believe digital arbitration is the future of dispute resolution.

Increasing the efficiency of arbitration processes with digitization

In traditional arbitration, physical presence is necessary. Collating all documents needed for the hearing and sharing them with all the concerned people is key to an effective hearing. For international cases, participants must fly to different locations, which increases travel costs and is time-consuming.

In a digital world, it becomes challenging to rely on hard copies of documents and share them between legal teams who may not all be in the same location.

Legal document scanning: Get ready for digital arbitration

Document digitization is changing the scene. As legal departments and law firms transition to paperless offices and virtual court proceedings, we are entering a new era of digital arbitration.

The adoption of digital technologies is making digital arbitration the preferred mode of dispute resolution.

DRS helps government agencies such as the Department of Justice, county recorders, and law firms get around piles of paper documents needed for arbitration hearings. 

Our Scan to Zero service is an ideal choice to digitize a set number of legacy documents each month. 

We also have specialized scanning equipment to digitize old microfilm and microfiche documentation. 

Our intelligent data capture solution makes all case-related documents searchable. It automatically classifies and indexes the files, turning your arbitration records into a digital, searchable repository. 

Document management: The key to efficient arbitration

Poor document management is one of the culprits of the inefficiency of traditional arbitration.

Mercury, our industry-leading content management solution, manages, classifies, indexes and securely stores digitized documents from various data sources to support legal proceedings.

Mercury increases the efficiency of arbitration proceedings, enhances document security, and reduces compliance risk.

Law enforcement, boards of supervisors, county clerks, and courts benefit from the easy, secure sharing of scanned documents. Sensitive information can be redacted, and all records carefully indexed for accuracy. 

The benefits of digital arbitration

According to Ben Giaretta, International Commercial Arbitrator (as quoted in,) "Through digitization, a truly international form of arbitration will arise."

Digital arbitration will be the future of dispute resolution in the coming years because of its many benefits. 

Paperless proceedings

Even the best-prepared attorneys struggle to locate relevant documents when they are most urgently needed. Technology can eliminate paper, saving both time and the cost of printing and distributing multiple copies of documents. 

DRS offers specialized legal scanning services, ensuring a secure chain of command and a workflow system that allows you to monitor and report on every click and movement of every document.

Remote proceedings

In an increasingly global and mobile world, companies have widely dispersed offices and employees. Digital arbitration allows legal teams and the disputing parties to participate in proceedings remotely without the need for international travel, which is advantageous both from a cost and convenience perspective. 

Mercury, our ECM solution, provides the ideal electronic records management system for digital arbitration.

Seamless collaboration

With digital arbitration, legal teams will be able to access and organize digital documents through collaboration tools in a secure digital environment, both while preparing for hearings and during virtual proceedings.

DRS offers robust document management solutions to government agencies and legal departments to support virtual legal proceedings. All documents are indexed and searchable via a powerful search functionality, with features that enable instant sharing and real-time discussion.

Information security

Using a robust document management system, you can ensure that only authorized parties can log in and access arbitration-related materials. Digitizing and uploading all material to a secure, cloud-based repository allows legal teams to access documents conveniently from any location. You no longer need to create and distribute multiple hard copies, share electronic records via email, or download files to local computers, mobile devices or flash drives.

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How DRS Imaging enables digital arbitration proceedings

DRS Imaging provides legal scanning services, cloud storage solutions, and process automation tools to support digital arbitration proceedings.

DRS provides the legal and justice sector an integrated platform to manage case-related documents, transcripts, audio and video files, and research material via a web-based interface. 

Our secure, scalable ECM platform, Mercury, enables you to process and store all case-related data in a single online location, virtually eliminating the need for hard copies of documents. It also provides disputing parties with faster, 24/7, web-based access to all case materials from any location, computer, or mobile device.

Get future-ready! Talk to our expert consultants for digital transformation solutions to manage content and documentation that supports digital arbitration.