Automation And The Shared Services Maturity Scale

As businesses form shared services operations and mature, automation technology begins to play a larger role in their success. The benefits of utilizing centralized automated services increase as the number of users expands, regardless of the company's maturity. Automation is crucial at every stage and is a major piece to overall growth for the business, making early implementation to prepare for the future key to ensuring long-term growth and success.

In order to be optimally prepared for growth and efficiency, it's important for business leaders to choose the appropriate solutions for every step of their maturity cycle. Doing this can be quite challenging for smaller companies, as it can be difficult to discern the importance of each short and long-term goal and where the focus should be. Likewise, larger organizations may also grapple with extracting the most out of what they already have, as larger investments could be too costly overall.

How Smaller Companies Can Choose Successful Automation Strategies

First, growing companies must consider their long-term goals to ensure they are effectively balancing initial costs and future needs. This ensures continuous improvement over time. Additionally, this should apply to multiple choices a company must make when going through the steps of automation technologies implementation.

Cloud-based solutions allow for significant flexibility while also minimizing initial investment costs and risk. These are typically easy to get up and running very quickly; requiring minimal IT staff and infrastructure and often providing greater security for organizations with minimal resources.

However, it's important to note that investing in on-site deployment can ease transition headaches that can manifest at a later maturity stage. As user count multiplies, the cost of investing in on-site IT infrastructure often becomes lower compared to the potential recurring costs. Selecting the appropriate long-term solution early on will reduce costs while increasing efficiency in the long-run.

Because of this, many companies opt to use a hybrid approach where they will build out some on-site infrastructure while still maintaining their cloud-based services. Luckily, some providers offer both of these services, and implementing a single-vendor/hybrid approach allows for the shift from on-premise automation to cloud based automation without a change in vendors. This provides the ability to streamline all features and functionality to maintain the end-user experience.

Optimization For Mature Organizations

When it comes to larger companies, IT departments will transition into maturity through centralized services that accommodate the demands of large range of business groups. This can make it quite difficult to effectively carry out new automation technologies because legacy systems, technical debt and a varied set of end-user requirements can make it challenging to determine and deploy solutions in a cost-effective manner.

IT leaders need to consider integration with their existing systems, the costs associated with upgrading and/or replacing current infrastructure and software, as well as whether or not end users will actually utilize this new solution. This requires considerable preparation to ensure the deployment meets business and IT needs while utilizing current resources, while also necessitating efficient change management strategies to provide a smooth transition and high adoption rates with end-users.

An automation platform with capabilities far beyond automating a single process is one way to assist in this. Using process automation with the ability to serve the entire enterprise can minimize the overall cost of ownership, while limiting training and management issues along with reducing IT's burden.

There Is No Universal Solution

No matter what stage of maturity your company is at, integrating automation technology requires expertise, due diligence, and organization. Each company is different, and their requirements and final deployment may look nothing alike.

The entire process can be confusing and taxing on your entire business. Through partnering with a trusted automation expert, you can rest assured that your organization is up to par, that you're choosing solutions that best suit your business needs and overall minimize your long-term costs.